Last Updated: September 8, 2026
At Sacensoire, operating from Doha, Qatar, we respect your privacy and are committed to protecting the personal data of our global clientele. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us via WhatsApp, or purchase pre-loved luxury items through our Shopify store.
Information We Collect
We collect personal information that you voluntarily provide to us when placing an order, registering an account, or contacting client services:
- Contact Information: Full name, email address, phone number, contact details, and physical delivery address.
- Transaction & Billing Data: Payment confirmations, billing addresses, order histories, and draft order records (note: direct payment transactions are encrypted and processed by third-party payment gateways; we do not store full credit card numbers).
- Verification & Customs Information: Identification details or address validations required by customs authorities and express shipping carriers for cross-border clearance.
- Technical & Analytics Data: IP addresses, browser types, device details, and browsing behavior collected automatically via cookies on our Shopify platform.
How We Use Your Information
We use the collected information strictly to deliver a premium, secure shopping experience:
- Order Fulfillment: Processing transactions, shipping purchases locally and internationally, and updating order status.
- 30-Day Layaway Plans: Managing manual draft orders, tracking installment billing schedules, and communicating balance reminders via WhatsApp or email.
- Authentication & Security: Verifying transactions to protect against credit card fraud and high-value luxury counterfeit activity.
- Customer Support: Responding to inquiries, offering private viewing appointments in Doha, and providing personalized client service.
- Customs Clearance: Assisting express couriers (DHL Express, FedEx) with necessary export and import documentation.
Sharing & Disclosure of Information
We never sell or rent your personal data to third parties. We only share information with trusted service providers necessary to operate our boutique:
- E-Commerce Platform: Hosted on Shopify, which stores data on secure servers subject to strict data protection standards.
- Logistics & Carriers: Express courier services (DHL, FedEx, local delivery partners) to complete insured home deliveries.
- Payment Processors: Authorized payment gateways to securely process online credit card checkouts.
- Legal Compliance: National authorities, customs offices, or legal bodies if required by law or to enforce our store terms and fight online fraud.
International Data Transfers & Customs
Because we ship pre-loved luxury goods globally (including to the GCC, North America, Europe, Brazil, and Asia-Pacific), your personal and shipping data may be transferred across international borders. Express couriers and customs authorities in destination countries may access shipment documentation (including invoices and recipient contact information) to assess import duties and clear customs.
Data Retention & Security
We maintain physical, technical, and administrative security measures to protect high-value order and client records. We retain personal information only for as long as necessary to fulfill orders, settle 30-day layaway plans, address disputes, and comply with tax and legal requirements in Qatar.
Your Rights
Depending on your country of residence, you may have the right to access, update, or request the deletion of the personal information we hold about you. You may also opt out of promotional communications at any time by clicking the unsubscribe link in emails or contacting client support.
Contact Us
For any privacy-related questions, data updates, or inquiries regarding our handling of your information, please contact us at:
- Boutique Name: Sacensoire
- Location: Doha, Qatar
- Email: Sacensoireprelovedluxury@gmail.com
- Client Service Number: 09000000000
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.